Reference

Check How We Handle Your Data and Account

We keep our legal commitments straightforward. This page covers what data we collect, how we store it, your rights as an account holder, and what happens when you contact us about changes.

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POLICY CONTACT PATHS

Explore Ways to Reach Us About Legal Matters

When you have a question about your data, want to request deletion, or need clarity on how a policy applies in your region, reach us directly. We handle legal-related queries through specific channels so they get routed to the right team without delay. Your request should include your registered mobile number and a short description of what you need changed or clarified.

Live Chat Open the chat widget from any page on mobile or desktop. Select the account or legal category so your message reaches the policy team directly. Expect a first response during active hours — we confirm receipt and give you a timeline for resolution.
Email Support Send your legal query to our support email with your account mobile number in the subject line. We process data-related requests within a few working days. You will receive a written confirmation once the action is complete or if we need further verification from you.
In-App Request From your account settings on mobile, tap the help section and choose the data or policy option. This routes your request with your account details already attached, so our team can verify ownership faster and act on what you need without back-and-forth.
DATA HANDLING PRACTICES

Browse How We Protect and Manage Your Information

We handle your account data with clear rules — no ambiguity about what is stored, who sees it, or how long we keep it. Below are the specific areas we manage and what each one means for you as an account holder on this platform. Every practice listed here applies equally whether you deposit through bKash, Nagad, or Rocket.

Data Collection Scope

We collect your name, mobile number, wallet reference, device type, and IP at registration. Transaction records from bKash, Nagad, or Rocket deposits and withdrawals are logged for verification. We do not request information beyond what account operation requires.

Cookie and Session Use

Cookies track your login session and language preference. We use functional cookies only — no third-party advertising trackers run on our pages.

Account Security Layers

Your account is protected by OTP verification sent to your registered mobile number on each login from a new device. We hash stored credentials and never display your full wallet reference in the interface.

Data Retention Period

We retain your personal and transaction data for as long as your account remains active plus a defined period after closure, in line with requirements applicable in eligible regions.

Your Right to Request Changes

You can ask us to correct inaccurate personal data, export a copy of your stored information, or delete your account entirely. Submit your request through live chat, email, or the in-app help option.

Who Can Access Your Data Internally

Only verified staff on the accounts and compliance team can view your personal details. Access is logged and audited. No marketing or third-party partner has direct access to your data — any campaign communications use anonymised segments, never raw personal…

Switch to Common Legal Questions

Below are questions account holders commonly raise about legal matters, data rights, and how policies apply on this platform. If your specific concern is not covered here, reach us through one of the contact paths above.

We collect your name, mobile number, device information, and the wallet reference you use for bKash, Nagad, or Rocket transactions. Transaction amounts and timestamps are also recorded. We do not collect data beyond what is needed to operate and secure your account.

Access depends on your local law and eligible regions. We do not claim universal availability. If the platform is accessible from your location and you meet eligibility criteria, you can create an account and use the services described on this site.

Contact us through live chat, email, or the in-app help section. Confirm your identity with your registered mobile number. Once verified, we process account closure and schedule permanent data deletion according to our retention policy timeline.

We do not sell or share your personal data with third parties for marketing purposes. Disclosure may occur only when required by a regulatory body in your jurisdiction, and we notify you where legally permitted before or after such disclosure.

We use functional cookies for login sessions and language preferences. No third-party advertising trackers run here. You can disable or clear cookies in your browser settings — this will not delete your account, but you will need to log in again on your next visit.

We keep your data for a defined period after account closure to meet requirements in eligible regions. After that period ends, personal and transaction data is permanently deleted unless ongoing legal obligations require extended retention.

Open live chat or send an email with your registered mobile number and the correction you need. Our team verifies your identity, updates the record, and sends a confirmation once the change is applied. You can also use the in-app help section for this.

We send an OTP to your registered mobile number each time a login attempt comes from a device we have not seen before. Until you confirm that code, the login is blocked. If you did not initiate the attempt, contact support immediately so we can lock the account.

We store a reference identifier for your wallet, not your full wallet credentials or PIN. This reference allows us to match incoming deposits and outgoing withdrawals to your account. Your actual wallet security remains under your mobile wallet provider's control.

We post a revision note on this page whenever a policy change takes effect. The note includes the date and a summary of what shifted. If the change materially affects your data rights or account terms, we also send a notification to your registered mobile number.

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