Reference

Check Our Terms Conditions Before You Start

These terms set out what you agree to when you open and use your trich account. They cover deposits and withdrawals through bKash, Nagad, and Rocket, how we handle disputes, and what happens if something goes wrong.

bKash, Nagad, Rocket paymentsAccount access rulesDispute resolution processEligibility by regionWallet and withdrawal terms

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Browse the Full Scope of These Terms

trich Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a trich account, you confirm that you have read and accepted these terms in full. Access to the platform depends on your local law and eligible regions — we do not make any claims about legality in jurisdictions where online gaming may be restricted.

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Your account is personal to you; sharing login credentials or allowing another person to use your wallet is a breach of these conditions and may result in immediate suspension. All deposits made through bKash, Nagad, or Rocket are processed under the payment provider's own policies in
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addition to ours. Withdrawals follow a verification step where we confirm your identity matches the registered account details — this applies to every cashout regardless of amount. We reserve the right to update these terms at any time, and continued use of the platform after changes
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are posted counts as acceptance. If any clause is found unenforceable under applicable law, the remaining provisions stay in effect. You are solely responsible for any tax obligations arising from funds received. We may restrict or close accounts that show irregular activity, duplicate registrations, or misuse
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of promotional offers. Disputes that cannot be resolved through our support channels may be escalated according to the process described in these terms. Currency displayed in your wallet reflects the denomination selected at registration and cannot be changed afterwards.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Open a Channel If You Have Questions

If anything in these terms is unclear or you need to raise a concern about your account status, reach out through the channels below. We handle terms-related queries with priority so your account is never left in limbo while you wait for clarity.

HOW WE HANDLE POLICY

Explore How We Protect Your Account and Data

We take the operational side of these terms seriously. From data retention to cookie use, from account security to how you request changes, these six areas explain what happens behind the scenes so you can hold us to it.

Data Retention

We retain your personal data only as long as your account is active or as required by applicable obligations. Once you request account closure, we begin a scheduled deletion process.

Cookie Use

Our platform uses cookies to maintain your session and remember preferences like language and wallet display. You can manage cookie settings through your browser. Disabling cookies may affect login persistence and lobby personalisation on your device.

Account Security

Your account is protected by a PIN and OTP verification sent to your registered mobile number. We never ask for your PIN through chat or email. If you suspect unauthorised access, lock your account instantly through the security settings page.

Identity Verification

Before your first withdrawal clears, we verify your identity against the details you provided at registration. This may include matching your bKash, Nagad, or Rocket account name to your trich profile. Mismatches delay processing until resolved.

Requesting Changes

You can update contact details, registered mobile number, or preferred payment method through account settings. Changes to your registered name or date of birth require a support request with valid documentation. We process verified change requests within a short turnaround.

Who to Contact

For terms disputes, data access requests, or account deletion, reach our policy team via live chat or email. State your registered username and the specific clause or data point in question.

Switch to Common Questions About These Terms

Below are the questions we hear most from account holders about our terms and conditions. Each answer is specific to how trich operates — eligibility, payments, disputes, and your rights.

Eligibility depends on your local law and the regions we currently serve. We do not accept registrations from jurisdictions where online gaming is restricted. You confirm your eligibility at sign-up, and providing false information is grounds for account closure.

No. Each person may hold only one trich account. Duplicate accounts are flagged automatically and may be suspended without prior notice. Any funds in a duplicate account are returned to the original verified account after review.

We may suspend or permanently close your account depending on the severity. Remaining balance is handled case by case — funds tied to promotional misuse may be voided, while legitimate deposits are returned through your original payment method after verification.

You request a cashout from your wallet, and we verify your identity against registration details. If your bKash, Nagad, or Rocket account name matches your profile, the transfer processes. Mismatches or incomplete verification hold the withdrawal until you resolve the discrepancy with support.

Yes. We may update any clause at any time. When changes affect your rights or payment terms, we post a notice in-app and on the site. Continuing to use the platform after a posted update means you accept the revised terms.

Request closure through live chat or email support. We deactivate the account and begin data deletion on a scheduled basis. Certain transaction records stay on file as required by applicable regulations, but your personal profile is removed.

Your wallet uses the currency you selected during registration. This cannot be changed afterwards. Deposits through bKash, Nagad, or Rocket convert at the rate shown at the time of transaction if a currency difference applies.

Start by contacting support with your username and a description of the issue. If the first response does not resolve it, request escalation. Unresolved disputes follow the process described in these terms, which may involve an independent review depending on the nature of the claim.

Yes. Each promotion carries its own conditions — wagering requirements, validity period, eligible games. Those specific terms are displayed on the promo itself and supplement these general conditions. In case of conflict, the promotional terms apply to that offer.

Contact support immediately with proof of identity. We lock the account to prevent unauthorised access while you verify ownership. Once confirmed, we help you reset your PIN or update your registered number so you can regain access securely.

Check Our Terms Conditions Before You Start

Open a Channel If You Have Questions

Explore How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Identity Verification

Requesting Changes

Who to Contact

Switch to Common Questions About These Terms

01 Who is eligible to open an account under these terms?

02 Can I hold more than one account?

03 What happens if I breach these terms?

04 How do withdrawals work under these conditions?

05 Are these terms subject to change?

06 How do I close my account and what happens to my data?

07 What currency is my wallet denominated in?

08 How are disputes resolved if I disagree with an account decision?

09 Do promotional offers have separate terms?

10 What happens if I forget my PIN or lose access to my registered number?

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