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Browse Our Privacy Policy

We want you to know exactly what happens with your information when you create an account, deposit via bKash, Nagad or Rocket, or contact our support team.

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PRIVACY CONTACT PATHS

Open a Channel for Privacy Queries

If you have questions about how your data is handled, or you want to exercise any of your rights under this policy, reach us through the channels below. Our team handles privacy-specific requests with priority and will respond with the relevant details about your stored information.

Live Chat Tap the chat icon on any page to connect with a support agent who can walk you through data access requests, deletion queries or questions about how your bKash or Nagad transaction records are stored.
Email Support Send your privacy query to our support email address. Include your registered phone number so we can locate your account quickly. Expect a detailed written response covering the specific data points you asked about.
Account Settings Head to the security section inside your account dashboard. From there you can update personal details, change your password, toggle notification preferences and review which devices have recently accessed your profile.
DATA HANDLING PRACTICES

Check How We Protect What You Share

Your personal and financial data passes through multiple layers of protection. Here is a breakdown of the specific practices we follow — from encryption during transactions to how long we keep records and what you can do if you want changes made.

Encrypted Transfers Every deposit and withdrawal you make through bKash, Nagad or Rocket travels over encrypted connections. Transaction data is protected in transit so that sensitive details like reference numbers and wallet IDs are not exposed to outside parties.
Cookie Management We use cookies to remember your session, language preference and device. You can clear cookies in your browser settings or adjust permissions any time. We do not use advertising trackers that follow you across unrelated websites.
Account Verification When you submit documents for identity checks, these files are stored in a secure environment separate from general platform data. Only authorised staff involved in verification can access them, and files are removed after the retention period ends.
Data Retention Period We keep your account data for as long as your profile is active. After you close your account, records remain for the minimum period required by regulations in your jurisdiction, then they are permanently deleted from our systems.
Third-Party Sharing Your data is shared only with payment processors handling your bKash, Nagad or Rocket transactions and, where legally required, with authorities in applicable jurisdictions. We never sell personal information to marketing companies or data brokers.
Requesting Changes You can ask us to correct inaccurate data, export a copy of everything we hold, or delete your records entirely. Submit the request through live chat or email — we act on verified requests and confirm completion back to you.

Get Answers on Your Data Rights

These are the questions we hear most from account holders about how their information is managed. Each answer gives you a specific, actionable explanation of what we do and what options you have.

We collect your name, email, phone number and any documents you upload for verification. Device details like your IP address and browser type are also logged automatically each time you access the platform from your phone or desktop.

Every transaction record — amount, timestamp, reference number — is stored in encrypted databases. These records are linked to your account for your transaction history and are accessible only to authorised systems that process your deposits and withdrawals.

We share data only with payment processors that handle your bKash, Nagad or Rocket transfers, and with regulatory bodies when required by the law of your jurisdiction. We do not sell or rent your personal information to advertisers or data brokers.

Yes. Send a data access request through live chat or email with your registered phone number. Once we verify your identity, we compile and send you a full export of the personal and transactional data tied to your account.

Contact our support team via live chat or email and request deletion. After verifying your identity, we remove your data from active systems. Some records may be retained for a limited time if local regulations require it, and we will tell you which ones.

We use session cookies to keep you logged in, preference cookies to remember your language and layout choices, and security cookies that detect unusual login patterns. You can clear or block cookies in your browser settings at any time without losing your account.

After closure, we retain records for the minimum period required by applicable regulations in your jurisdiction — this varies by region. Once that window passes, all personal and transaction data linked to your account is permanently deleted from our storage.

No. Verification files are kept in a separate secure environment only while your account is active and for any legally mandated post-closure period. After that, they are permanently removed. Only authorised verification staff can access these documents during storage.

We notify affected account holders directly through their registered email and phone number. The notice explains what data was involved, what steps we have taken, and what actions you should consider — such as updating your password through your account settings.

Availability of our services depends on your local law and eligible regions. The core data-handling practices described here apply universally, but specific retention periods or disclosure obligations may vary based on the regulatory requirements of your jurisdiction.

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